Vestdijk 14-16 - 5611 CC - Eindhoven
+31 (0)40 844 4000

Do you have a question or comment?

We are happy to help you. Check whether your question is listed here or use the form below. We will contact you as soon as possible. But should you have any urgent business, you can call or whatsapp us 24/7!

Can I change or cancel my booking?

The cancellation policy for your booking varies based on the selected room rate.

Non-Refundable Rates: If you opt for the non-refundable rate, it means you're getting a great deal, but do keep in mind that these bookings require full prepayment at the time of booking and cannot be changed or cancelled.

Flexible Rates: With our flexible rates, you have the freedom to pay later, and cancellation is free until 16:00 hours CET one day before your scheduled arrival.

Please note the following important details:

Early Departure: If your plans change, and you leave early, there will be an additional charge for the first night following your departure.

No Show: In the event of a no-show, you will be responsible for the cost of the first overnight stay, and subsequent booked nights will be forfeited.

If you made your booking directly through our website, you have the flexibility to manage your booking online. Simply visit our Change or Cancel Booking page, and all it takes is your email address and booking number (found in the confirmation email) to make adjustments.

Rate Changes: Tweaking your booking? Just be aware that modifications may result in a change to the rate.

Where is the best place for me to park my car?

The Crown Hotel Eindhoven Centre has two private car parks diagonally opposite the hotel. Enter ‘Raiffeissenstraat’ into your sat nav for these. Parking is subject to payment and possibly subject to availability. More information about parking can be found on the hotel page under the heading ‘accessibility’.

Is it possible to reserve a parking space?

We offer our parking spaces for a fee and on the basis of availability. Ask us about the possibilities.

Is the hotel wheelchair friendly?

All floors in the hotel can be reached via the lift. Ask about the rooms with an adapted bathroom if you are less good at walking.

May I bring my pet along to the hotel?

Although we really like dogs, cats and rabbits, we like to be considerate to everyone. Unfortunately, your pet is not allowed to sleep in our hotel.

Can I dine at the hotel?

Everyday we serve a delicious and honest breakfast. Enjoy a good start of your day with fresh, healthy and local products!

You can order your lunch or dinner - or whatever you are craving for - through the websites of these restaurants, but of course we are also happy to help you order. 

Can I rent a bike at Crown Hotel Eindhoven?

Effortlessly discover the beautiful surroundings of Eindhoven by bike. You can hire a bicycle with us for 17,50 euro per day. Please ask at reception for availability.

What are the check-in and check-out times?

Check-in at Crown Hotel Eindhoven is from 15:00, and check-out is until 12:00.

Can I get a late check-out?

Extend your stay with late check-outs, subject to availability and a nominal fee. For details, enquire at the hotel.

Can I pay safely online?

You pay securely with credit card or IDEAL via our secure payment link when making your booking online.

Is there (free) Wi-Fi available in the hotel?

Free Wi-Fi is available throughout the hotel. 

Is it possible to check in earlier if I arrive before 15:00?

We do our utmost to ensure that your room is ready on time. If you arrive before 15:00 and we don’t yet have any rooms available, there is always the possibility to leave your luggage in the hotel until the room is ready.

When do I have to pay for the reservation?

This depends on the chosen rate. If you have booked the Best Available (Flexible) Price, you only have to pay in the hotel. Special rates where no refund is possible, such as early booking discounts, last-minute promotions or non-refundable rates, must be paid in full before the stay. 

As of what age can I make a hotel reservation?

Eden Hotels has clear conditions for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.

Can I book several rooms at once?

Of course you can. From 10 rooms or more belonging to one group, booked separately or through one group reservation, special group conditions always apply. Please contact the hotel's reservation department to agree on these, so that there are no surprises.